Shipping Rules
Our warehouse is based in wellington and all goods are dispatched from there.
TOLL METRO AREA – Freight to any METRO area suburb in New Zealand as defined by TOLL group on our TOLL Depot location page. Goods are delivered on a curtain sider truck. Any orders over 100KG must have a forklift available for the unload. We will not cover costs for a hi-ab delivery and goods will remain in the nearest depot for collection if a vessel is not available to unload. If you put METRO freight but are based in a NON-METRO area we will ship goods to your nearest depot for collection. No refund on the balance. If you are unsure, please call and check your address before making the order.
TOLL NON-METRO AREA – Freight to any NON-METRO suburb in New Zealand as defined by TOLL group on our TOLL Depot location page.. Any orders over 100KG must have a forklift for unload. We will not cover costs for a hi-ab delivery. If you put METRO freight but are based in a NON-METRO address we will ship goods to your nearest depot for collection. No refund on the balance. If you are unsure, please call and check your address before making the order.
PBT or TOLL depot – This is delivery to your local PBT or TOLL depot in NZ. Goods will arrive on a pallet and PBT or TOLL will have forklifts available for collection. This is the preferable option for delivery around the country and the one we would recommend.
Courier and Rural courier – We can only courier items up to 1.8m max length. Anything over this length must be sent via freight only. Please ensure you select the correct option for your shipping code areas to avoid delays. Courier options will only be listed on goods under 25KG.